Last Updated: [Date of Approval]
Our Commitment to Your Privacy
At Zenzoria, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, contact our team, or submit an order request.
Our handling of personal information is guided by the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine laws.
Information We Collect
Depending on how you interact with our website, we may collect:
- Full name
- Email address
- Contact number
- Complete delivery address
- Selected Zenzoria products and quantities
- Order request details and status
- Optional preferred payment method
- Customer inquiries and communications
- Information about website usage, where applicable
We do not request banking passwords, card PINs, or e-wallet PINs through our order-request form.
How We Use Your Information
We process personal information for legitimate business purposes, including:
- Receiving and managing customer order requests.
- Contacting customers to verify their orders.
- Confirming delivery information and payment arrangements.
- Coordinating shipping and fulfillment.
- Responding to customer questions and concerns.
- Processing valid return, replacement, or refund requests.
- Maintaining appropriate business records and complying with legal obligations.
We may send marketing updates and promotional offers only when an appropriate lawful basis applies, including consent where required.
Marketing subscription is optional and is separate from order processing.
Order Request Information
When the secure order-request feature is enabled, submitted customer details will be processed through the store's configured system.
Submitting an order request does not automatically mean payment has been received or an order has been confirmed.
Our team will contact customers to verify order details before fulfillment.
Sharing of Information
We may share necessary information with authorized service providers involved in operating our business, such as:
- Website hosting and technology providers
- Ecommerce and order-management providers
- Delivery and logistics partners
- Authorized payment service providers, when applicable
- Customer support providers
Only information reasonably necessary for the relevant service should be shared.
We do not sell customer personal information to advertisers.
Any applicable international data transfers will be managed in accordance with relevant legal requirements.
Data Security
We take reasonable organizational, physical, and technical measures to protect customer information against unauthorized access, disclosure, alteration, or loss.
Access to private customer records should be limited to authorized personnel.
Although we work to protect information, no internet-based system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary for order processing, customer support, legitimate business purposes, and applicable legal obligations.
Business review required: Specify the actual retention periods for order records, customer inquiries, and other stored data before publication.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support essential functions, understand website performance, and improve the shopping experience.
Where optional analytics or advertising technologies are enabled, we will provide the necessary disclosures and choices required by applicable law.
Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion where appropriate.
You may also exercise other rights available under Philippine data privacy law.
To submit a privacy-related inquiry, contact our official customer support channel.
Contact Information
Brand: Zenzoria Fiber
Website: https://www.zenzoria.com
Facebook: https://www.facebook.com/ZenzoriaFiberPH
Legal Business Name: [Insert Registered Business Name]
Business Address: [Insert Verified Business Address]
Privacy Contact Email: [Insert Official Privacy Contact Email]
Business Contact Number: [Insert Official Contact Number]
We may update this policy when our practices or legal requirements change.