Last Updated: [Date of Approval]
Our Commitment to Customers
At Zenzoria, customer satisfaction, product quality, and transparent transactions are important to us.
We want customers to receive the correct Zenzoria Fiber product in acceptable condition.
We respect applicable Philippine consumer protection laws, including the Consumer Act of the Philippines.
Eligible Return and Refund Concerns
Customers may request assistance if they receive:
- A damaged or defective product
- An incorrect item
- An incomplete order
- A product that is expired upon delivery
- Packaging that arrived compromised or with signs of tampering
- A product that does not conform to the agreed order or applicable legal requirements
Customers retain their rights to remedies provided under Philippine law.
How to Request Assistance
If you experience an issue with your order:
- Contact Zenzoria through our official Facebook page.
- Provide your order reference or other proof of purchase.
- Explain the concern.
- Provide photographs of the product or packaging when available and helpful.
- Allow our team to review the issue and coordinate the appropriate resolution.
A complete unboxing video is not required to exercise statutory consumer rights.
Available Resolutions
Depending on the circumstances and applicable law, a valid concern may be resolved through:
- Product replacement
- Refund
- Another appropriate consumer remedy
For eligible defective, incorrect, or nonconforming deliveries, the customer will not be required to bear return shipping costs where prohibited by law.
Change-of-Mind Returns
Due to the consumable nature of Zenzoria Fiber, we generally do not offer discretionary returns solely because a customer has changed their mind after receiving an otherwise correct, compliant, and defect-free product.
This does not limit any rights available under applicable consumer protection laws.
Opened Products
For health, hygiene, and product-integrity reasons, opened or used consumable products generally cannot be returned for a discretionary change-of-mind request.
However, this restriction does not remove statutory rights relating to defective, unsafe, expired, or nonconforming goods.
Order Cancellation
Customers who want to cancel an order request should contact our team as soon as possible.
If an order has not yet been confirmed or dispatched, our team can review the cancellation request.
If the product has already been dispatched, the applicable consumer rights and return procedures will be followed.
Refund Processing
Approved refunds will be coordinated through an appropriate payment or refund channel.
Processing time may depend on the payment provider, bank, and circumstances of the transaction.
Our team will communicate the applicable refund procedure to the customer.
Customer Support
For return, replacement, refund, or order concerns, please contact:
Zenzoria Fiber PH
https://www.facebook.com/ZenzoriaFiberPH
Website: https://www.zenzoria.com
Nothing in this policy limits consumer rights and remedies required by applicable Philippine law.